TERMS AND POLICIES
Procure Inc. sells products that require professional installation. Purchaser(s) acknowledge that they are solely responsible to engage the services of trained professionals in the service and repair of these products. Purchaser(s) specifically hold Procure Inc. harmless for injury, property damage, or other losses associated with the use of items purchased from Procure Inc.
All products are warranted by Procure Inc. against manufacturer defect under normal use for one (1) year from date of purchase unless otherwise stated in writing.
Products may be returned within 30 days of original ship date, but will be subject to 20% restocking fee. This does not include built to order, NC/NR, special order or non-stock products. All products must be returned in original packaging, uninstalled, in resalable condition & contain all product literature. Returns must be pre-authorized by Procure Inc. by either phone or email. A return authorization (RA) number must accompany all return goods. Customer shall be responsible for all shipping charges of return goods. Product will be repaired, replaced, or credited based on the manufacturers determination of the defect.
Damaged Product Policy
Product(s) damaged in transit require the receiving party to notify the carrier (UPS, Fed Ex, TNT, USPS, Motor Freight Lines etc.) and Procure Inc. immediately. Receiver must show “in writing” any package received damaged and file a claim within twenty four hours. Package should be left as was received in the event that a freight company representative is dispatched to inspect damage. After said inspection a claim number will be assigned. Claims and credits may take up to 90 days before resolved.
If UPS is unable to deliver any package because of an incorrect address, UPS will refer to the telephone directory and make every reasonable effort to secure the correct address. If the correct address is secured, UPS will make another attempt at delivery. An additional charge will be assessed for each address correction at customer expense.
All mis-shipments and short shipments must be reported within 24 hours. It is the responsibility of the customer to inspect all parts and equipment upon delivery. Before signing the delivery receipt, make sure that all items on the bill are present, and if not, note it on the bill and have the driver sign the delivery slip attesting to the missing item(s).
Upon notification of a mis-shipment, Procure Inc. will immediately ship the correct product(s) to the customer at no charge. A shipping label will be sent for return of mis-shipped item(s) at the expense of Procure Inc. If the product was mis-shipped due to customer error, the customer shall assume all freight costs.
Mis-Ship Product Advance Replacement
Procure Inc. will advance replace all mis-shipped product(s) upon request at the original sale price. When returned merchandise is received, Procure Inc. will issue credit for the price of the product only (not the original shipping charges).
All requests for cancellation must be made in writing to Procure Inc. prior to product being shipped from our warehouse(s). Cancellation of built to order, special order and non-stock products is contingent upon various manufacturer policies. Such cancellations are subject to restocking charges. Procure Inc. reserves the right to decline such requests based on those policies. Please verify policies for specific item(s) with customer service.
All same day shipment orders must be cancelled by 3 pm EST or will be subject to a 20% restocking charge pending return approval by Procure Inc.
In the event that a Procure Inc. product is mistakenly listed at an incorrect price, Procure Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Procure Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Procure Inc. will issue a credit to your credit card account in the amount of the incorrect price.
All freight & shipping quotes requested by Procure Inc. are approximate. Procure Inc. reserves the right to amend such charges after final shipment is complete, based on actual carrier rates.
Procure Inc. is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Procure Inc. website and governs data collection and usage. By using the Procure Inc. website, you consent to the data practices described in this statement.
Collection of your Personal Information:
Procure Inc. collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Procure Inc. also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Procure Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Procure Inc. for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Procure Inc. website.
Use of your Personal Information:
Procure Inc. collects and uses your personal information to operate the Procure Inc. website and deliver the services you have requested. Procure Inc. also uses your personally identifiable information to inform you of other products or services available from Procure Inc.
Procure Inc. does not sell, rent or lease its customer lists to third parties. Procure Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Additionally, Procure Inc. may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Procure Inc., and they are required to maintain the confidentiality of your information.
The Procure Inc. website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Procure Inc. pages, or register with Procure Inc. site or services, a cookie helps Procure Inc. to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Procure Inc. website, the information you previously provided can be retrieved, so you can easily use the Procure Inc. features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Procure Inc. services or websites you visit.
Security of your Personal Information:
Procure Inc. secures your personal information from unauthorized access, use or disclosure. Procure Inc. secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
In an attempt to provide increased value to our visitors, Procure Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Procure Inc., Procure Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Procure Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Procure Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Changes to this Statement:
Procure Inc. will occasionally update this Statement of Privacy to reflect company and customer feedback. Procure Inc. encourages you to periodically review this Statement to be informed of how Procure Inc. is protecting your information.
Procure Inc. reserves the right to amend, change, and/or modify any or all of its Terms and Policies at any time.
Shipping & Delivery
Procure Inc. is open Monday through Friday, 8:30 am to 5:00 pm EST. All orders for in-stock products received before 4:30 pm EST are shipped the same day.
Procure Inc. ships UPS as our standard method of getting your products to you in a safe and effective manner. Please view the Time-in-Transit map shown below for UPS Ground Service.
UPS will not ship to P.O. boxes. The maximum weight limit per parcel shipped is 150 pounds to commercial addresses and 70 pounds to residential addresses. Remote, rural areas may receive deliveries later than those shown below. Procure Inc. is not responsible for tariffs, duties, customs, taxes, brokerage or handling fees associated with overseas & international shipments.
If product is damaged in transit, please contact UPS (800-742-5877) to file a claim immediately.